Policies

Billing Terms and Conditions Definitions

Seller: Refers to the website owner; the person to whom the order for the purchase is placed with.
Buyer: Refers to the person placing the order.
Goods: Refers to the product (s) for which the buyer has placed an order with the seller. 

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you agree with these terms and conditions.

Payments

All payments are due at checkout. If payment is not received or the payment is declined, the order will not be processed and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.  We accept most major credit cards, including Visa, Mastercard, and American Express. We also accept Paypal as forms of payment.

Shipping costs are the responsibility of the buyer in the amount calculated by the seller at the time of purchase. The seller will take all reasonable steps to ensure protection against the loss, damage, or destruction of the products it provides to the buyer. More detailed information on our shipping policies is available here.

Order Cancellations

We are unable to cancel orders once they have been placed on our website.

Refund, Return, and Exchange Policy

We strive to provide quality products that our customers will love and provide the product description in the item listings. While we truly appreciate your business, we unfortunately do not accept returns or offer exchanges due to the nature of our products. Because your satisfaction is important to us and we understand that each situation is different, if any purchase of Foreverheart products ever fails to meet your expectation, please contact us within 14 days of purchase, we would love to make it right.

Upon receipt of your products, we encourage you to inspect your order. Replacement (s) will be provided for damaged or defective products outside of our customer’s control. Please send an email including photos of the products, order number, and name used at checkout to enable us assess the situation.

For questions or concerns, please contact us at info@fvrhrt.com or through our online contact form.

Data & Cookies

Upon visiting Foreverheart, your device information such as web browser, IP address, time zone, and some installed cookies are automatically collected. Moreover, we gather information about the specific web pages or products you view and how you engage with the Site as you navigate it, along with details about the websites or search terms that led you to the Site.

Retention

If you make an order through Foreverheart, we will keep a record of your Order Information unless you request us to erase it.

Privacy Policy

Privacy concerns?
Rest assured that we care about your privacy at Foreverheart. All information provided to us will always be kept strictly confidential; it will never be used without your authorization, or sold to third parties. We do retain your email address for shipping updates, product information and store news. Promotional emails are only sent to customers who have opted-in via the popup form on the website or during checkout Should you not wish to receive these communications, you can unsubscribe at any time